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Manager of Clinical Services

Job Title: Manager of Clinical Services

Site and Program: Central office, Upper Paradise site
Job Classification(s): Non-Union, Manager
Probation: 6 months probationary period
Reports to: Director of Clinical Services
Direct Reports: None
Standard Hours: 35 hours per week

ORGANIZATION

Lynwood Charlton Centre (LCC) is a publicly funded charitable organization accredited by the Canadian Centre for Accreditation. Based in the City of Hamilton, LCC serves in a dual role as both a Child and Youth Mental Health (CYMH) Core Service Provider and the designated CYMH Lead Agency for Hamilton. In this leadership role, LCC works collaboratively with Hamilton’s seven Core Service Providers, educators, healthcare professionals, child welfare organizations, and community partners to strengthen the local mental health system.

As Lead Agency, LCC partners with youth, families, planning bodies, and service providers to support the delivery of accessible, consistent, and high-quality mental health services for children and youth. Through a continuum of live-in, in-home, school-based, and community programs, LCC helps children and youth build resilience, heal from adversity, and realize their strengths.

Guided by inclusive, values-driven leadership, LCC is committed to collaboration and service excellence. Our mission is to ensure that children, youth, and families in Hamilton receive the right mental health care at the right time, in the right place. Working alongside community partners, we strive to strengthen family well-being and support a sustainable system of child and youth mental health services.

To learn more about who we are and what we do, we invite you to visit the Our Approach section of the website.

OUR MISSION, VISION & VALUES

LCC’s Mission: To guide and support children, youth and their families and caregivers in strengthening their capacity to thrive, and to collaboratively plan and deliver a sustainable system of child and youth mental health services in tandem with community partners.

LCC’s Vision: Hamilton’s children, youth and families feel supported throughout their journey towards mental well-being.

LCC’s Values:

  • Inclusion: We honour the diverse identities and lived experiences of the children, youth, and families we serve.

  • Proactivity: We anticipate and respond to the evolving needs of our community.

  • Compassion: We approach every interaction with empathy and understanding.

  • Steadfastness: We remain unwavering in our mission to support mental health and well-being.

  • Collaboration: We believe that meaningful change happens through partnership.

POSITION OVERVIEW

The Manager of Clinical Services provides clinical leadership, consultation, and oversight across LCC programs to support high-quality, evidence-informed, client-centred care for children, youth, and families. This role guides clinical practice, supports staff development and supervision, promotes collaboration and ethical decision-making, and helps ensure services are coordinated, effective, inclusive, and aligned with relevant standards, legislation, policies and organizational priorities.

Work Environments: Shared office environment

Driving Requirements: Must have own transportation and be able to travel within the City of Hamilton and have minimum 1 million dollar liability insurance coverage.

JOB DUTIES AND RESPONSIBILITIES

Leadership:

  • Provide clinical guidance to all clinical programs and services at Lynwood Charlton Centre (LCC) including supporting the implementation of relevant clinical research initiatives.

  • Ensure the delivery of high-quality care and outcomes and facilitate the integration and coordination of excellent client care.

  • Provide clinical direction and support related to evidence-informed practice and measurement-based care.

  • Provide effective leadership for clinical practice and professional ethics throughout all LCC programs.

  • Promote inter-professional collaboration and decision-making.

  • Provide guidance and direction to staff with respect to clinical policies and procedures and applicable standards, legislation, regulations, and guidelines including RHPA.

  • Contribute to the hiring, training, and clinical evaluation of staff.

  • Demonstrate integrity and ethical leadership and represent the organization in a professional manner at all times.

  • Contribute to Regulated Clinical staff’s annual performance appraisals in collaboration with Program Managers.

  • Participate as a member of the Senior Leadership Team.

Program Operations & Administration

  • Oversee and provide regular clinical supervision to Regulated Clinical staff in conjunction with Program Managers.

  • Attend all Live-in and Day Treatment team meetings providing clinical direction and oversight.

  • Provide clinical consultation to Program Managers, teams and program staff as required.

  • Support professional training and development programs to enhance knowledge and skill development of staff.

  • Maintain up-to-date contemporaneous clinical consultation notes in client EHR’s.

  • Engage in regular supervision.

  • Provide on-call  support on a rotational basis to ensure uninterrupted service to clients.

  • Overseeing student placement assigned to the programs through regular meetings and review with assigned supervisors. 

  • Availability for meetings with the post-secondary liaisons as needed and will oversee final written evaluations of students.

  • Participate in all mandatory agency and program training and in-service processes.

  • Assume responsibility for their own professional development, including keeping up to date with new developments in the field and acquiring new skills to best serve the children/youth and families within the organization.

SKILLS REQUIRED

Clinical and Leadership Skills:

  • Strong knowledge of the child and youth mental health sector and related legislation.

  • Demonstrated clinical knowledge and skills in assessment and treatment modalities (i.e.: ARC Framework, CBT, DBT, Family Systems, EFFT, ACT, CPS).

  • Proven leadership skills with the ability to develop and articulate clinical direction.

  • Highly developed coaching skills with a proven ability to empower teams and individuals.

  • Strong analytical, data-driven skills with demonstrated facility in assessing, evaluating, recommending and improving programs, policies and procedures.

  • Demonstrated ability to enhance cultural competence in clinical service delivery and support the promotion of equitable and inclusive practices across all LCC programs.

  • Knowledge and familiarity of the Hamilton community.

  • Demonstrated experience in providing clinical supervision.

  • Brings a forward-thinking mindset.

Interpersonal Skills:

  • Positive and highly effective interpersonal, consultation, advisory, and leadership skills.

  • Highly developed written and oral communication skills with an ability to gather information from others and advance and disseminate new information throughout the organization.

  • Present information to various internal and external audiences in an organized, logical, easily understood, concise manner, that is suitable to the format and audience.

  • Work collaboratively and cooperatively with internal and external parties.

  • Utilize effective conflict management strategies in navigating contentious issues.

Organization, Written, and Professionalism Skills:

  • Prioritize duties and tasks and utilize computer software to schedule work/appointments.

  • Meet deadlines and accomplish assigned volume of work within allocated work time.

  • Utilize computer databases, forms and templates to document consultation service interactions and service reporting.

  • Complete all documentation in an organized, logical, easily understood, concise manner, that is suitable to the audience.

  • Demonstrate personal and professional boundaries and maintain the privacy and confidentiality of staff and client information.

  • Employ an ethical framework as prescribed by policy and procedures.

  • Represent the LCC both internally and externally reflecting agency values and core principles.

EDUCATION

  • Master’s degree, or equivalent,  in Social Work, Psychotherapy, Psychology or other related regulated Health Professional Field (Master’s preferred)

  • Registration with an accrediting professional body is required (i.e. College of Social Workers and Social Service Workers, College of Psychologists of Ontario, or the College of Registered Psychotherapists of Ontario).

EXPERIENCE REQUIRED

  • Minimum of 5 years of wide-ranging clinical experience preferred and demonstrated knowledge of client-centered programs and services.

  • Minimum of 2 years leadership experience preferred, including supervision and program management.

  • Strong knowledge of children and youth mental health sector and the related legislation.

  • Demonstrated ability to build cultural competence in clinical services and promote equitable and inclusive practices across the organization.

  • Experience working with children/youth in a live-in treatment setting.

  • Extensive experience collaborating with an interdisciplinary team to set and achieve common goals.

  • Experience with navigating and/or collaborating with other community systems.

WORKING CONDITIONS

This position is a permanent position.

Salary: $90,000

HOW TO APPLY

Using the form below, please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate.

Lynwood Charlton Centre is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect Hamilton’s diversity—including racialized, 2SLGBTQ+, Indigenous, and disabled communities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Lynwood Charlton Centre’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

Apply Now

All interested applicants, please use this form to provide your letter of interest including the job title, and an updated resume.

CLOSING DATE: July 10, 2026

If you have additional questions, please contact:

Sandy Gdyczynski, B.A., CHRL, Director, Human Resources

careers@lynwoodcharlton.ca
(905) 389-1361

526 Upper Paradise Road
Hamilton, ON L9C 5E3