Coordinated Service Planning
The Coordinated Service Planning Program is designed for children and youth (up to age 21) with multiple and/or complex developmental or special needs who are involved with several different services or agencies.
Program Details
Type: Support Service
For: Children / Youth / Parents and Caregivers
Ages: 0 - 21 years
Fees: Free
Location
This program runs out of the Upper Paradise (Head Office) location but service is provided in-home, school, and/or within the community.
Referrals
Referrals to the Coordinated Service Planning Program are made through Contact Hamilton.
Navigating your child's care, together.
Navigating multiple services for a child with complex needs can feel overwhelming.
The Coordinated Service Planning program is here to simplify the journey. We don’t provide direct treatment, but we do something just as important: we provide a single, dedicated coordinator to help your family access the right services, in the right order, all in one place.
About the Program
Who We Help
Coordinated System Planning is designed for children and youth (up to age 21) with multiple and/or complex special needs who are involved with several different services or agencies.
How It Works: One Coordinator, One Plan, One Team
Your Single Point of Contact: You will have a dedicated Service Planning Coordinator who gets to know your child and family. They will act as your single point of contact, simplify communication for your family and all involved service providers, and will ensure all the services in your child’s life are working together as a unified team toward a common goal.
One Unified Plan: We develop a single, integrated plan that brings all your child’s services and supports together, eliminating confusion and overlap. We actively connect you to the right community resources and clinical supports, ensuring there are no gaps or overlaps in your child’s care plan.
A Collaborative Team: Your coordinator works with you and all involved professionals (like therapists, educators, and health providers) to ensure everyone is working toward the same goals.
Navigating the System: We help you understand and connect with the services your child needs, reducing the stress of navigating multiple systems alone.
Monitoring the Journey: We monitor your child’s evolving needs and progress, ensuring the overall plan remains effective and adapts as your child grows.
Intensive Support: This is an intensive, ongoing partnership focused on creating a seamless and supportive network around your child and family.
Our Goal
Our goal is to ensure your child and family receive a seamless, coordinated experience that supports their development, well-being, and quality of life. We focus on your child’s strengths to build a circle of support that feels empowering, not overwhelming. Ultimately, we are here to reduce the stress of navigating multiple systems alone. We will ensure your child receives a coordinated, effective network of support that helps your family feel empowered and heard.
You are the expert on your child. We’re here to be the expert in coordinating their care.
Frequently Asked Questions
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In Ontario, "complex needs" refers to children and youth who face multiple, significant, and often long-term challenges that affect their daily lives across different settings—like at home, in school, and in the community. These needs often involve a combination of mental health, developmental, behavioural, and/or physical health conditions that require coordinated support from several different service systems.
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The Coordinated Service Planning Program is designed for children and youth (up to age 21) whose needs are so multifaceted that they require services from multiple sectors at once (like health, education, and community services). If you feel you are navigating many different systems and struggling to get everyone on the same page, your child may be eligible. The best way to know for sure is to speak with us for an assessment.
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Your Service Planning Coordinator is your dedicated partner. They will:
Get to know your child’s strengths and your family’s goals.
Bring all the professionals involved in your child’s life together.
Create one single, unified plan that everyone follows.
Help you navigate the different systems and connect to the right services, reducing the stress of managing it all alone.
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We understand that feeling overwhelmed is exactly why many families come to us. Our goal is to reduce that burden. We act as your single point of contact, simplifying communication and coordination. Instead of you having to manage multiple appointments and plans, your coordinator helps streamline everything into one clear, manageable path forward.
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No.
Coordinated Service Planning is a publicly funded program provided at no cost to families.
How to Access Services
The Coordinated Service Planning Program for children and youth (up to age 18) with multiple and/or complex developmental or special needs who are involved with several different services or agencies.
Eligibility
As this is a program funded by the Ministry of Children, Community and Social Services (MCCSS), and all referrals must come through Contact Hamilton.
Contact Hamilton is the designated Coordinating Agency for the Hamilton region. For more information or to make a referral, please click on the button below.
Referrals
Or phone: (905) 570-8888