Career Opportunities > Current Openings

Administrative Assistant

Job Title: Administrative Assistant

Site and Program: Main St. Location, ASN
Job Classification(s): Non-Union
Vacancies: 1
Days and Hours of Work: 35 hours per week / 8:30am-4:30pm Monday to Friday
Terms of Employment: Full-time, Permanent

Start Date: September 2026
Rate of Pay: $23.61 per hour
Reports to: Manager of Access & System Navigation “ASN”
Probation: 6 month probationary period

Function: Provides administrative support to clinical staff and management at the Main Street location.
Work Environment: Office based.
Driving Requirements: None required.

Lynwood Charlton Centre is Hamilton’s Lead Agency for child and youth mental health, providing transformative care through community, residential, and treatment services. We empower young people (prenatal to age 25) and their families with equitable, accessible programs—from counselling and crisis support to skill-building and advocacy. Guided by compassion and evidence, we collaborate with 7 core partners to strengthen mental health across our diverse community. 

Through our Lead Agency role, we are responsible for leading and facilitating system reform in Hamilton. To do this, we work collaboratively with other child and youth mental health service providers, other affiliated community partners including our child welfare, health, and school board partners, and parents and youth engaged in our services.

To learn more about who we are and what we do, we invite you to visit the Our Approach section of the website.

We are currently looking for a Administrative Assistant to work from our Main Street office in Hamilton. Though our preferred candidate is fluent in English and French, mastery of the French language is not required.

JOB DUTIES AND RESPONSIBILITIES

The ASN Administrative Assistant is responsible for providing administrative support primarily to the ASN team by:

  • Supporting incoming referrals for the team which may include scheduling appointments, triaging referrals, communicating appointments to clients and families, and coordinating schedules to accommodate appointment vacancies or urgent referrals.

  • Handling incoming and outgoing faxes, photocopying, scanning, printing, and distributing materials.

  • Maintaining information accurately, up to date and confidentially, including client files, appointments and other documents as directed.

  • Managing incoming phone calls and triaging for the team as appropriate.

  • Sending letters via mail/e-mail to client and families, etc.

  • Under the direction of the Program Manager, scheduling team meetings, preparing agenda, maintaining and distributing minutes.

  • Accessing Electronic Medical Records to schedule clients, send and view messages.

  • Inputting, compiling and maintaining statistical data in required spreadsheets and databases and provide quarterly and yearly reports for the MOHLTC and other agencies as required.

  • Assisting with workload during vacation or absence of other administrative staff including reception coverage.

  • Supporting the administrative needs of all programs and services where appropriate.

  • Liaising with various regulatory agencies, as needed.

  • Contributing in a positive and constructive way to process improvement initiatives.

TRAINING AND PROFESSIONAL DEVELOPMENT

  • Assumes responsibility for maintaining professional knowledge of best administrative practices.

SKILLS REQUIRED

  • Problem Solving and Decision Making Skills

    • Identify risks and problems, and raise issues to supervisor

    • High level of attention to detail and ability to problem solve

  • Interpersonal and Communication Skills

    • Strong written and oral communication skills

    • Strong customer service skills

    • Rapport and relationship building skills to work effectively with coworkers and as part of the administrative team

    • Work collaboratively and cooperatively with internal and external parties

    • Professional approach to confidentiality and security of personal information

  • Time Management and Organization Skills

    • Prioritize duties and tasks to meet deadlines and accomplish assigned volume of work within allocated work time.

    • Ability to develop and maintain effective record keeping systems

  • Professionalism

    • Demonstrate personal and professional boundaries and maintain the privacy and confidentiality of client information

    • Employ an ethical framework as prescribed by policy and procedures

    • Represent the agency internally reflecting agency values and core principles

EXPERIENCE REQUIRED

  • Minimum 2 years related administrative or medical receptionist experience (preferred).

  • Experience utilizing databases and digital record keeping

  • Customer service experience

KNOWLEDGE REQUIRED

  • Microsoft Office Suite, and Internet browsers

  • Operation of office tools such as fax machines, copiers, scanners, multi-line telephone

  • Strong knowledge of privacy legislation and confidentiality in a health care setting

EDUCATION AND TRAINING QUALIFICATIONS

  • Certificate/College level education in business or medical office administration or equivalent knowledge acquired through relevant experience

HOW TO APPLY

Using the form below, please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate.

Lynwood Charlton Centre is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect Hamilton’s diversity—including racialized, 2SLGBTQ+, Indigenous, and disabled communities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Lynwood Charlton Centre’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

Apply Now

All interested applicants, please use this form to provide your letter of interest including the job title, and an updated resume.

CLOSING DATE: July 24, 2026 by 4:00pm

If you have additional questions, please contact:

Sandy Gdyczynski,B.A., CHRL, Director, Human Resources

careers@lynwoodcharlton.ca
(905) 389-1361

526 Upper Paradise Road
Hamilton, ON L9C 5E3